- All Men's jerseys and kits have moved to larger sizing
- Bib improvements are partly here, and more are coming
- Express shipping is now available to US, Canadian and Australian customers.
- Free Exchanges are available to those in the USA and Australia
OCG Men's range moves to larger sizing
After 18 months of nagging our manufacturer, and hearing your feedback in polls, emails and messages, we have finally done it!
From today onward, all men's jerseys and kits in the OCG store has moved up in size (a little like my stomach really).
While every apparel company has their own sizing and fit, we knew we sized smaller than many companies.
This caused confusion for you, and lots of returns for us. Well no more, and we still size all the way up to 6XL as well!
As of the time you read this, our sizing now comes into the same range as brands like Cavalo, DeMarchi, Endura, Primal and Rapha (check our sizing charts to see the direct comparison).
While we all "fit" differently, at least now fewer brain cells can be spent working out your size.
For those that have bought from us before (which is most of you), the change is simple.
What used to be our Large, is now our Medium. What used to be our Medium is now our Small and so on, all the way up to 6XL.
Bib improvements comingThis is not the end of changes coming, we are actively working on improving our popular bib fit and comfort.
Samples are here in the offices and we are shoe-horning all we can into the same price range.
Having already adjusted the chamois stitching to improve front protection, we now move to the leg grippers to add more comfort on long rides around the legs.
Free exchanges & express shippingIn case you missed it, we launched free exchanges for USA and Australian customers recently and now offer a US-based returns address.
Express 3-5 day shipping options are available via DHL and FedEx that plenty of you have already taken us up on (and helped us smooth out some teething problems, thank you!).
Thanks to all those who provided feedback and continue to push us to improve what we can offer at a price all cyclists can afford.
Safe riding, and have an amazing day!
As regular OCG community members will know, we recently partnered with a local cycling design startup here in Brisbane to create the new retro-inspired PAVE Athletica range.
Now, as we gradually shift sizing towards typical sizing found in US and European brands store-wide, we are pleased to announce all PAVE Athletica gear bought from Saturday the 20th of July, 2018 will use our new larger sizing scales.
Don't worry, if you are one of the many who recently bought PAVE gear, your orders will be fulfilled to the old sizing specification, so you do not need to change anything.
The change brings the PAVE Athletica range in line with brands like Primal, DeMarchi, Santini and Rapha, meaning you can buy PAVE gear with greater confidence if you have previously worn any of those brands.
We continue to work on improving our range while still keeping prices super low and affordable for the every-day cyclist as we encourage other brands under the OCG umbrella to move their sizing as well.
More improvements are coming with our continued work on the men's and women's bibs and short quality, as well as some exciting changes coming very soon with warehousing, order and fulfilment times.
Watch for those changes and more and come and have a chat with us on Facebook.
Finally! Yep even we say it.
Last week we introduced free exchanges for US customers via FedEx and DHL.
As of today, all orders containing only jerseys, kits, bibs, caps, shorts, arm and leg warmers now have the option of express shipping.
We get it, while free shipping to pretty much everywhere in the world is great, there are those times when you just need it faster.
Maybe it's a riding event, perhaps a gift, maybe you need to wear it to embarrass your 12-year-old at their Birthday party (only me?).
You didn't like we couldn't get it there in time, and we liked it even less.
As requested by the OCG community
Recently we took a survey of a random cross-section of the OCG Community via email (thanks to those that responded) asking to give us the two things they wish OCG could improve first.
The results were crystal clear.
- Faster shipping options
- Closer to western sizing
The good news is we are very (very) close to a solution on the sizing front (for now, remember to check those sizing charts), but the better news is express shipping is here.
Why only clothing?
You will have noticed we have excluded gloves, glasses, underwear and socks from the list.
Why is that?
We actually ship out of two different factories. Our main manufacturer makes our jerseys, kits, shorts, bibs, caps, arm and leg warmers, while the second specialises in accessories (socks, underwear, sunglasses, gloves etc.).
We have a very specific (and unique) business model needing a very specific type of partnership, so, for now, that has been the best way to get the largest range of great gear to you at bargain prices.
We have been able to make the express logistics work for our main apparel manufacturer, and we continue to try to consolidate our range so this can be made available on all items.
What if I want a jersey and an accessory?
If you need your apparel express but still want to order gloves, for example, you are best to split your order, making one order for all apparel items which will make the express shipping option available, and a second for accessories to use our normal free shipping.
Again, we are working on this for the future.
What about the UK and other parts of Europe?
Express shipping is coming to you very soon, once we finalise a stable pricing table with our dispatch company.
Until then, it is available to the USA, Canada and Australasia.
How long does Express Shipping take?
A typical order to the USA will follow this sequence:
Order Placed -> 2-4 days for processing and dispatch -> 2-4 business days for delivery by either FedEx or DHL (depending on your location).
Please keep the dispatch time in mind when ordering for events and specific dates.
Again thank you to all that provide feedback to us on a daily basis via email, our Facebook page and everywhere else, and keep a lookout for more announcements soon around shipping and sizing.
Adam (Founder, OCG)