Frequently Asked Questions
All the gear here at Online Cycling Gear Australia will fit smaller than what you may be used to with many Australian jerseys. If you are a size L in Australian jersey, you would be an XL or 2XL in most cases.
To help with this, every listing has a sizing chart to guide you on the best size (look for the SIZING CHART tab on each product listing).
If you have another brand of jersey, our sizing charts provide information on other brands to compare to.
As a rule, you would always want to order a size larger than you are used to in a Australian jersey to ensure a comfortable fit.
Generally, the larger you are, the bigger step up in size you will want to make and if you find yourself in between sizes, it is advised to always choose the larger of the two.
If manually measuring and your stomach is bigger than your chest, measure your stomach instead.
Yes absolutely! We offer a no questions asked returns and even a free exchange policy on your first order (we get it, sizing on the internet is hard).
For the full returns process, check our dedicated returns center that lets us track the process the whole way.
Recently we made the move to consistent sizing throughout the store.
This ensure the sizing is very similar between styles (men's, women's, long sleeve and short sleeve).
There may be some small differences between different styles as per the above so it is best to check before purchase if switching styles.
On the rare occasion you do not live in a free shipping zone, we will contact you directly before processing the order.
Yes. While OCG Australia is focused on Australian customers, you can also shop at our international store where we provide free shipping to over 220 countries around the world.
There may be some rare locations we are unable to ship to. If you happen to be located in one of those countries we will contact you and work out the best arrangement for you to receive your item.
Free shipping usually takes between between 7 and 19 business days from the time of placing the order. Please allow 14 days before contacting us.
Below is a table providing estimated shipping times to the most common shipping locations:
|Location||Estimated Shipping Time*|
|Australia, New Zealand (Free Shipping)||7-19 Business days|
|Australia, New Zealand (Premium Shipping)||5-14 Business days|
|Australia, New Zealand (Express Shipping Clearance Items)||2-3 Business days|
|The United States||7-19 Business days|
|Canada||7-20 Business days|
|United Kingdom||7-20 Business days|
|Rest of Europe||10-30 Business days|
|Mexico, Central America, South America||15-25 Business days|
*We aim to process in-stock orders within 48 hours (barring holidays and Sunday's) at which point shipping time estimates begin.
* FREE gift promotions may fall outside of these delivery times and will usually ship separately to the main order.
* Major international holidays may add 3-5 days to these delivery times.
Tracking details are provided on all orders once available for you to follow the progress of your order.
For promotional “FREE” items it may take 3-5 weeks to arrive since our items are coming from overseas and from different warehouses. This will be advised in the free item listing.
Packages are sent directly from our manufacturer in Asia and is delivered by standard Australia Post delivery service.
Items are tracked and delivered by Australia in the country of destination once the item reaches the Australian Post processing center.
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described, or was listed as being a genuine branded item but was fake.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received due to incorrect sizing or other reasons, you are eligible for a full refund but you must return the unused item to our offices.
Instances where refunds may not be automatically issued are:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Cycling Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of onlinecyclinggear.com
*You can submit refund requests within 14 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page or to email@example.com.
Once your refund is approved, a credit will automatically be applied to your credit card or original method of payment, within 2 working days.
More information on the returns process can be found in our dedicated returns center at https://returns.onlinecyclinggear.com.au
If for any reason you would like to exchange your product, perhaps for a different size or colour, you will need to follow the returns process so we can issue you a store credit for you to make your new purchase.
If this is your first order with us, we will also cover the return postage cost giving you a free exchange
More information on the exchange process can be found in our dedicated returns center at https://returns.onlinecyclinggear.com.au
Yes, though we encourage you do check the sizing charts of each item before ordering, and always choosing the larger of two sizes if you are unsure.
Should you need to return or exchange and item, this can be done automatically via our Returns Center which can be found in the menu at the bottom of this site.
Absolutely. To order a kit with customised top and bottom sizing, order the larger of the two sizes for the kit, and add a note at checkout for the different size you need at checkout.
We will arrange for the different sizes from our manufacturer when we process the order for you.
The store takes it exchange rate data from xe.com, the leader in foreign exchange data. These rates are updated twice a day.
We do this twice a day only as the ability to switch currencies in the store is to give you an idea of the price in your currency for display purposes only.
All payments are still done in AUD through checkout. This will mean at payment, the exchange rate is done by the payment provider you choose.
If paid via PayPal, it will be PayPal that determines the exchange rate for the payment, or if done via credit card, it will be your local bank exchange rates they use for international transactions.