Frequently Asked Questions
All the gear here at Online Cycling Gear will fit smaller than what you may be used to with European or US sizing. If you are a size L in european jersey's, you would want an XL or 2XL in most cases.
To help with this, every listing has a sizing chart to guide you on the best size (look for the SIZING CHART tab on each product listing).
As a rule, you would always want to order a size larger than you are used to to ensure a comfortable fit.
Generally, the larger you are, the bigger step up in size you will want to make and if you find yourself in between sizes, it is advised to always choose the larger of the two.
For the full returns process, check our dedicated returns center that lets us track the process the whole way.
The way we can keep prices so low on our gear is by sourcing materials and gear from (currently) three manufacturers.
While the sizing tends to be very similar, and we continue to work on getting that the same across all, there may be some small differences in each sizing chart so it is best to check before purchase.
The exception to this rule is OCG Originals branded gear, which is all made by our main manufacturer to our particular specifications and so sizing is identical.
Shipping time depends on the product ordered. As our manufacturers are located in different parts of the world, shipping times can vary depending on the item.
As a guide, shipping will take between 5 and 25 business days from the time of placing the order. Please allow 14 days before contacting us.
Below is a table providing estimated shipping times to the most common shipping locations:
|Location||Estimated Shipping Time*|
|The United States||7-16 Business days|
|Canada||7-20 Business days|
|United Kingdom||7-20 Business days|
|Rest of Europe||10-30 Business days|
|Australia, New Zealand||10-25 Business days|
|Mexico, Central America, South America||15-25 Business days|
*We aim to process in-stock orders within 72 hours (barring holidays and Sunday's) at which point shipping time estimates begin.
Tracking details are provided on all orders once available for you to follow the progress of your order.
For promotional “FREE” items it may take 3-5 weeks to arrive since our items are coming from overseas and from different warehouses. This will be advised in the free item listing.
Packages are sent directly from our warehouses in Asua by the new faster ePacket service or EMS depending on the weight and size of the product.
Items are tracked and delivered by USPS or equivalent postal service in the country of destination once the item reaches their processing centers.
Yes, though we encourage you do check the sizing charts of each item before ordering, and always choosing the larger of two sizes if you are unsure.
Should you need to return or exchange and item, this can be done automatically via our Returns Center which can be found in the menu at the bottom of this site.
Absolutely. To order a kit with customised top and bottom sizing, order the larger of the two sizes for the kit, and add a note at checkout for the different size you need at checkout.
We will arrange for the different sizes from our manufacturer when we process the order for you.