This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts on purchases, so the more you collect, the more you save.

Anyone with an account is automatically enrolled.

You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the *Earn Points* tab in the menu.

You will be able to see your points balance on the header of the loyalty page when you are logged in.

Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

No. Go ahead and earn as many as you can!

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Canceled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to canceled).

Your pending points will become canceled and will be removed from your account.

You, or someone you referred, canceled or returned a purchase.

It can sometimes take a few minutes for us to process your activity and provide your points.

Not directly - please redeem your points for a voucher, which can then be applied during checkout.

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you, and you will lose any points you have accrued.

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Please reach out to our Customer Success Team at support@onlinecyclinggear.com.